Location: Mumbai, Hyderabad and Pune

Firm: Thermo Fisher Scientific

Place Abstract

• Accountable for performing the routine/preventive upkeep, servicing, and breakdown repairs on PGNAA/ PFTNAA analyzers put in in PAN India.
• Help the analyzer new set up commissioning, and area fixing at buyer websites and to offer distant help to the shoppers as wanted.
• Delivering demonstrations to make sure the purchasers are educated on secure and efficient tools use.
• Present full detailed service experiences regularly as quickly as service visits are accomplished.
• Understanding buyer wants and issues, Offering a excessive stage of customer support. Be certain that prospects obtain top notch distant service and help in keeping with service agreements.
• Carry out to designated targets of turn-around-time, response time, restore price and buyer expectations.
• Actively help to reaching the CAS and enterprise targets.
• Take possession for buyer satisfaction for providers carried out.
• Work in accordance to all related certification, regulatory necessities and security norms by firm and prospects at website.
• Journey as per advise by the reporting supervisor to offer customer support.

Schooling

• Bachelor’s diploma in Instrumentation, Electrical, Electronics or Mechanical area.

Years Of Expertise

• Greater than 3 yrs working expertise dealing with the sector tools’s providers.
• Expertise within the course of industries like Cement, coal, metal could be added benefit.

Information, Abilities and Capabilities

• Course of Analyzers- PGNAA with fingers on expertise in related Industries & Processes.
• To take care of an expert and optimistic method while being dedicated to issues we worth of integrity, depth, innovation and involvement. Together with:
• Exceeding customer support stage expectations (exterior & inner)
• Working to agreed goal days, A spotlight to discovering options.
• Working inside high quality and firm coverage pointers, Sustaining an expert look always

Competency

• Efficient interpersonal, communication and listening abilities., drawback fixing, buyer centric method
• Dealing with the difficult conditions
• Skilled in Microsoft functions together with Microsoft workplace.
• Sturdy analytical abilities, Interpersonal abilities with a capability to deal with time effectively and meet agreed timelines.