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Location: Noida
Firm: Ericsson
About This Alternative
The Engineer can be part of 2nd Degree assurance, Discipline Operations & Upkeep, Exterior staff from Buyer, Incident Administration staff, Inside administration!
What You Will Do
- Monitor and resolve Jeopardy Alerts in a well timed method inside outlined SLA; help engineers with any necessities to implement work!
- Present an ‘Operationally Glorious’ service to each inner and exterior clients.
- To work in a tradition and manner of working characterised by proactive angle, teamwork focus, robust efficiency ethics, excessive professionalism and excessive power.
- Instruments Used: Winfiol, OSS, ENM, Ticketing Software, Different Occasion/Incident Administration device & Approved 3PP instruments as per challenge requirement.
You Will Deliver
- Capability to decipher technical info on fault tickets and route tickets to L2 wherever relevant inside outlined KPI measures.
- Capability to affect, persuade and mobilize inner/exterior assets to meet buyer necessities.
Key Qualification
- {Qualifications}: Diploma inside Electrical Engineering/Telecommunication Engineering/or equal
- Business expertise: Telecom & Years of expertise: 2-5 years
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