– Commercial –

Location: Bengaluru

Firm: Juniper Networks

This place is for the TAC (Technical Help Centre) of Juniper for his or her Juniper M/T/Mx/PTX/ACX collection merchandise assist.

– Commercial –

Stage 2 and Product Escalation assist

Particular person Contributor Position 

• Help Juniper M/T/Mx/PTX/ACX collection merchandise, working straight with our clients and companions.
• Work with extremely educated group of shoppers and companions. Be an escalation level for different TAC teams inside the group.
• Troubleshoot difficult {hardware} and software program points, replicate buyer environments and community issues within the lab.
• Handle and personal essential buyer escalations. Facilitate, personal and doc communication amongst clients, escalation, and engineering.
• Be a buyer advocate for well timed decision of the issues reported, perceive the surroundings/community and influence on enterprise.
• Take possession for drawback decision, drawback copy and escalation.
• Be a quick learner and maintain tempo with newer applied sciences
• Take part in cross practical duties akin to new product improvement tasks, create Data Base and Whitepapers.
• Assist enhance processes and instruments.

Necessities 

• Requires B.E. in Electronics Engineering or Pc Science with 2- 5 years of expertise supporting/Designing/implementing IP networks.
• Candidates who’ve extensively labored on Troubleshooting, implementation and assist of enormous IP networks.
• Wonderful Buyer dealing with and communication (verbal and written) abilities
• Thorough understanding (Packet degree) of –  
•             * IP Packet movement, OSI layers
•             * Layer 3 – IP and associated applied sciences (ICMP, TCP, IPSec, GRE, QoS, VRRP)
•             * IP routing protocols (BGP, OSPF, ISIS , RIP)
•             * Layer 2 applied sciences (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Understanding/Publicity/Experience in a number of areas – 
•             * MPLS, VPLS, L2 and L3 VPN
•             * MPLS Site visitors Engineering, LDP, RSVP
•             * Multicast applied sciences NG-MVPN, PIM
•             * Perl/Unix/Anticipate scripting
• 2- 5 years’ expertise on Troubleshooting, implementation and assist of enormous IP networks (ideally Service Supplier).
• Expertise in straight interacting with clients (globally) extremely desired
• Platform Data: Juniper (routers, switches), Cisco, Nortel, Huawei, site visitors mills (Ixia, Agilent)/ site visitors simulators, protocol analyzers, testers and many others (not all are required however a few of these are good to have).
• Most well-liked Certifications – CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP