With the proper prompts, ChatGPT can provide concepts for higher customer support.

Synthetic intelligence-powered chatbots have served buyer assist roles for a number of years. ChatGPT has created extra alternatives.

Listed here are frequent buyer assist wants and ChatGPT prompts to assist handle them.

ChatGPT Prompts for Buyer Assist

Compose customer-service emails. Writing a customer-service electronic mail generally is a problem. It needs to be generic sufficient to work for all prospects but particular to reply every want.

ChatGPT can write and tweak emails repeatedly. Begin with a generic immediate, corresponding to:

You might be an ecommerce retail store promoting automotive components. Create an electronic mail template thanking your prospects for his or her purchases. Goal the e-mail to possible purchaser personas.

After which comply with up with extra prompts as wanted:

• Make it shorter.
• Change the tone to be extra casual or pleasant.
• Add a “Subscribe to our publication” call-to-action that blends with content material.

Re-engage inactive shoppers. There’s no excellent option to entice lapsed prospects to purchase once more. However ChatGPT can generate electronic mail concepts for re-engagement. Right here’s a pattern immediate:

You might be an ecommerce retail store promoting automotive components. Generate concepts to re-engage prospects who haven’t bought for six months. For each thought, craft an electronic mail and a social media put up. 

Replies to optimistic opinions. Saying “thanks” on Google Native or Yelp with the identical message can seem insincere. ChatGPT might help:

Generate 20 messages to thank prospects for optimistic opinions on Google, Yelp, and Fb. Make them quick however completely different.

Replies to adverse opinions. Responses to adverse opinions danger annoying prospects much more. ChatGPT can generate empathetic phrases and ideas:

Generate 15 phrases to show empathy to prospects who had a adverse expertise with our enterprise.

You would additionally ask ChatGPT to critique a response:

That is my reply to adverse suggestions from a buyer [TEXT]. Critique my response and provide strategies for bettering it.

Analyze social media sentiment. ChatGPT can evaluate and arrange mentions of your model on social media through these prompts:

• Categorize the mentions based mostly on sentiment.
• Establish mentions that want replies and generate a response.

Create buyer surveys. Crafting an efficient buyer survey is troublesome. The intention is to elicit respondents’ standing and opinions with a minimal variety of questions. Right here’s a immediate to solicit ChatGPT’s assist:

You might be an ecommerce retail store promoting automotive components. You wish to survey prospects for his or her expertise together with your website. Compose questions for actionable insights that generate a excessive response. 

Different survey prompts may handle particular conditions, corresponding to account cancellations or cart abandonments.

Generate phone scripts for conversations with sad prospects. Partaking ChatGPT with hypothetical assist calls is a useful coaching technique for brand spanking new personnel. Allow them to immediate ChatGPT with eventualities for annoyed prospects and the way it addresses them.

Right here’s a immediate:

You’re a buyer assist particular person at an ecommerce retail store promoting automotive components. Generate three eventualities of why prospects could also be sad together with your services or products. For every situation, create a phone script addressing the sad buyer.

Different prompts may discuss with a specific incidence, corresponding to recommending an inferior half or charging the flawed value.

Check the group’s customer support expertise. ChatGPT might help handle assist personnel and enhance their expertise. Right here’s a immediate:

I handle a buyer assist group at an ecommerce store promoting automotive components. I wish to take a look at their customer support expertise. Generate a 20-question quiz to check these expertise. Embody solutions. 

Don’t neglect to refine your immediate or ask follow-up questions as wanted.