Amazon has created a brand new web page on its European marketplaces, providing prospects direct entry to remembers and product security alerts. It goals to assist prospects store with confidence.

The so-called ‘Your Remembers and Product Security Alerts’ web page has been launched for purchasers in Belgium, France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, Turkey, and the UK. In lots of of those markets, Amazon is an ecommerce market chief.

Communications in a single place

The brand new web page, launched in the USA final yr, supplies a personalised overview of product remembers and security data for objects prospects bought on Amazon’s retailer. “Whereas we all the time proactively notify prospects about product remembers and security alerts, prospects now have a devoted location to view these communications in a single place”, Amazon explains.

‘Clients now have a devoted location.’

The accessible remembers and alerts web page is an enlargement of Amazon’s dedication to a protected and reliable purchasing expertise, in response to the American on-line market large.

Personalised emails

If a recall is introduced or a product security alert is issued, Amazon prospects will obtain a personalised e mail with particulars concerning the recall, together with a hyperlink to their private ‘Your Remembers and Product Security Alerts’ web page for extra particulars about potential security hazards, in addition to to the recall discover for choices corresponding to a refund, return, or restore.

Beforehand, prospects have been pressured to depend on third-party web sites to study a product recall and required to submit private data to obtain directions on what to do with a recalled product, Amazon states. “With this new characteristic, we’re capable of instantly attain 100% of consumers who’ve purchased a recalled product in our retailer and supply clear directions on what to do subsequent.”

‘We’re capable of instantly attain 100% of consumers.’

The brand new web page emphasizes Amazon Europe‘s dedication to making sure prospects can store with confidence of: “realizing we stand behind all merchandise in our retailer and can make it proper within the uncommon occasion a product doesn’t meet expectations.”