German customers will quickly be capable to place unpackaged returns for Amazon in DHL parcel lockers. Amazon and DHL have been working collectively on unpackaged returns since October 2022. Now, the service is being expanded.

As of October final yr, customers in Germany are in a position to return their Amazon merchandise within the unique manufacturing unit packaging at DHL factors. The DHL factors have particular paper luggage, through which the product will probably be packed. Prospects want to indicate a QR code created by Amazon, after which the DHL level can print a label and ship the product to Amazon.

Responding to buyer demand

Now, Amazon and DHL are increasing this return service in Germany. DHL couriers will carry paper luggage with them to wrap the objects and place a return label on it. “From June 2023, unpackaged returns will probably be attainable in all DHL parcel retailers and in any respect DHL parcel lockers”, writes Swiss Publish in an inside message to department companions. The Deutsche Publish subsidiary DHL is thus responding to buyer demand.

Greater than 13 million unpackaged returns have already been processed.

“The service has been very properly obtained by clients and has subsequently been expanded to incorporate the codecs talked about. For the reason that launch on October 10^th, 2022, greater than 13 million unpackaged returns have already been accepted in our department community.”

Service takes up lot of area

If parcel retailers need to supply the return service, Amazon requires them to be geared up with mailings luggage to pack the returned objects in. Moreover, all of the returned objects are gathered in massive bins, which is shipped inside 7 days. Some DHL store house owners have rated the service negatively, due to the area these larges bins take up and the extra required effort.