[ad_1]
Did you miss a number of the nice monetary providers buyer success tales Cisco produced in 2023? These tales are a testomony to shoppers attaining their targets with Cisco at their facet. The tales lower throughout establishments, huge and small, geographies and architectures.
Under is a brief abstract of all the brand new 2023 monetary providers buyer success tales. If you wish to study extra about them, then click on the title to learn the complete story. These are in English however sometimes we do have tales translated into different languages or accomplished in one other language solely. Additionally at Cisco conferences and occasions we regularly have prospects current however sadly more often than not these displays aren’t became formal buyer tales, however alas we’ve the next new 11 tales from 2023.
2023 Monetary Providers Buyer Success Tales
How Deutsche Börse Is Reworking Its Digital Future
Answer: ThousandEyes
Deutsche Börse Group, a global trade group, manages round 150 IT purposes overlaying the complete monetary market transaction course of. Throughout the COVID-19 pandemic, they utilized ThousandEyes to establish consumer connectivity points for distant employees and resolve denial-of-service assaults. As a pioneer of digital transformation, the corporate is shifting extra enterprise processes to the cloud, aiming to be among the many first European corporations to have a core monetary system cloud-based.
Banco Millennium Atlântico: charts new digital path with Cisco HyperFlex Methods
Answer: HyperFlex
To attain its digital technique, Banco Millennium Atlântico changed their legacy infrastructure with Cisco HyperFlex Methods, considerably bettering administration, safety, flexibility, and scalability. The swap allowed ATLANTICO to consolidate servers and racks, saving prices and area, whereas additionally enhancing efficiency and redundancy throughout their knowledge facilities. This simplification allowed employees to deal with strategic initiatives like software improvement and cloud operations, and enabled the creation of a non-public cloud with self-service capabilities.
Answer: Full-Stack Observability
First Abu Dhabi Financial institution (FAB), the UAE’s largest financial institution, prioritizes customer-focused providers and progress. FAB launched into a digital transformation, leveraging Cisco’s AppDynamics and ThousandEyes to watch 180+ purposes, considerably boosting service availability and decreasing downtime. Their shift in direction of a DevOps mindset goals to reinforce buyer experiences additional, emphasizing proactive monitoring and fostering a tradition of steady enchancment.
BNP Paribas Private Finance brings monetary desires to life
Answer: AppDynamics 
BNP Paribas Private Finance has improved its customer support high quality through the use of Cisco AppDynamics to watch and optimize its mortgage software course of. The answer gives visibility throughout greater than 50 IT workflows, permitting the workforce to establish and resolve points 5 occasions quicker than earlier than. In consequence, the financial institution can preserve its normal of processing and responding to each buyer’s request in 30 seconds or much less, even throughout peak demand intervals like Black Friday.
PREMIER Bankcard invests in distinctive customer support and on-line expertise
Answer: AppDynamics
First PREMIER Financial institution partnered with AppDynamics and Xigent to watch their banking and company web sites and troubleshoot on-line, cellular, and call-center experiences. This initiative has resulted in improved visibility of IT efficiency and faster drawback decision, reworking their IT operations. Notably, it has additionally led to enhancements within the financial institution’s web site, name facilities, and the profitable relaunch of its cellular app. Shifting ahead, PREMIER plans to increase this visibility to its cloud atmosphere.
AIA Makes Hybrid Work Potential
Answer: IP telephony
AIA China, with places of work throughout the nation, switched to IP telephony from conventional telephone techniques for cost-effective communication. Initially, they confronted points with outdated software program and sluggish updates from a special vendor. Evaluating their wants, they turned to Cisco for cutting-edge, often up to date expertise and improved help. The transition to Cisco additionally considerably diminished prices. Amid pandemic-induced distant work, the Cisco answer helps a versatile hybrid mannequin, enhancing consumer expertise and additional saving prices, prompting consideration of everlasting hybrid work.
Answer: Meraki
NEXT Insurance coverage, a number one digital insurtech firm, enhanced its IT infrastructure by integrating Cisco Meraki, overcoming points with sluggish Wi-Fi connectivity. The expertise supplied steady wi-fi connections, distant upkeep capabilities, improved safety, and considerably diminished in-office web connection points. The flexibility to carry out distant upkeep saved hundreds of hours, and the system’s stability improved productiveness and worker satisfaction.
Embracing hybrid transformation throughout a rising enterprise
Answer: Webex suite
Broadridge, a world fintech supplier, has streamlined its hybrid work transformation utilizing the Webex Suite to create a remote-first work atmosphere. This has enabled seamless collaboration, improved consumer experiences, and vital value financial savings. The corporate additionally leverages Webex’s synthetic intelligence capabilities for real-time language translation, enhancing range, fairness, and inclusion. With the assistance of Webex Management Hub, Broadridge can observe system efficiency and supply useful metrics to its management workforce.
JazzCash transforms digital monetary platform expertise with Cisco AppDynamics
Answer: AppDynamics
JazzCash, Pakistan’s largest digital pockets, makes use of Cisco AppDynamics to watch its providers. The observability answer allows JazzCash to research knowledge throughout its total stack, bettering consumer expertise and enterprise efficiency. It helps the corporate establish patterns, developments, and anomalies, enabling fast difficulty decision. Moreover, the software permits JazzCash to trace end-user journeys and develop new provides and promotions. In consequence, JazzCash has not skilled any glitches and downtime has been just about eradicated.
Making certain availability and high quality of monetary providers with AppDynamics
Answer: AppDynamics
Mitsubishi UFJ NICOS has improved its customer-facing software efficiency and automatic reporting processes utilizing AppDynamics. The answer permits the corporate to simply monitor software efficiency, analyze efficiency points, and handle system operations extra successfully. By offering real-time visibility into software efficiency, the system has streamlined collaboration between the operation and improvement groups. The corporate plans to additional increase using AppDynamics to realize extra insights into customer support utilization and enterprise impacts.
Answer: Webex CPaaS
This UK Excessive Road financial institution needed to include Fb Messenger into their contact middle’s buyer help technique because the buyer expertise journey by the contact middle was pivotal. Webex CPaaS options helped cut back name quantity and enhance constructive suggestions all whereas permitting prospects to get instantaneous help by one among their favourite messaging channels.
There’s extra to buyer tales
For all of the monetary providers buyer tales plus different industries take a look at the full buyer story itemizing. Additionally view these tales in software within the Cisco Portfolio Explorer to help use instances.
In case your establishment feels invigorated to share how a Cisco expertise has improved your corporation then attain out to your account supervisor or accomplice to get into contact with us about buyer success story choices.
Share:
[ad_2]