Considered one of my favourite issues I get to do in my function at Cisco is speak about our superb clients. In reality, I often get the consideration of writing the weblog about our CX Buyer Hero Award Winners at occasions like Cisco Dwell 2023 a number of weeks again.

With the ability to rejoice our clients’ successes is all the time a spotlight at occasions, however buyer innovation, laborious work, and engagement with Cisco Buyer Expertise (CX) aren’t restricted to only a handful of massive occasions annually. These efforts proceed across the clock, every single day of the 12 months.

I even have the consideration of main a workforce of execs who establish clients with superb tales; have interaction with these clients; and publish a wealth of unimaginable CX buyer tales all year long. With that in thoughts, I’m going to share many of those tales with you, between our massive buyer occasions.

First up is a latest story from Trident Technical Faculty in South Carolina. As the most important technical faculty within the state, Trident Technical Faculty has almost 12,000 college students enrolled annually. Former scholar, and present CIO of Trident Technical Faculty, MG Mitchum was seeking to present safe, accessible, and modern instructional companies. He and his workforce labored with Cisco Providers to offer a seamless expertise for college students to entry information and study extra successfully.

I can go on about it, because it’s an important story, however I can’t inform it any higher than MG Mitchum himself. I encourage you to take a second and listen to what the CIO needed to say about working with the Cisco Providers workforce.

As you noticed, Trident Technical Faculty wanted to offer a safe community expertise for college students. They’d a restricted set of assets, together with IT workers, and so they nonetheless wanted to deploy new applied sciences with out disrupting service. The CX workforce was in a position to assist Trident Technical Faculty with these challenges, and most significantly, they helped the school maximize its funding in Cisco merchandise they already owned. If you need to see the total suite of Cisco options used on this story, you will get extra particulars on our “Securely delivering schooling at Trident Technical Faculty” story web page.

In fact, this is only one chosen spotlight from all the nice CX buyer tales I get to see usually. To discover extra of our buyer tales, please go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies clients are reworking and innovating to drive influence of their organizations and the world over. I’ll proceed to select a few of these to characteristic alongside the best way.

Extra importantly, if you’re occupied with sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you. Keep tuned and observe @CiscoCX on Twitter for extra CX updates.

Don’t have a narrative to inform simply but? Our workforce will help you construct it, alongside together with your community.

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