Fashionable networks are advanced, usually involving hybrid work fashions and a mixture of first- and third-party functions and infrastructure. In response, organizations have adopted safety service edge (SSE) options, comparable to Cisco Safe Entry, to guard customers no matter the place they’re positioned or what they’re accessing.

This reliance on third-party infrastructure doesn’t solely drive safety danger, it additionally will increase the probability of efficiency outages and disruptions. Oftentimes, these disruptions are the results of service outages and slowdowns in third-party infrastructure, which make it tough for IT groups to detect and remediate the issue. Expertise Insights, a part of Cisco Safe Entry, permits directors to take care of a optimistic finish person expertise by detecting and responding to connectivity issues as quickly as they happen, all from the identical dashboard they use to handle safety capabilities and entry insurance policies.

Cisco Safe Entry is our flagship Safety Service Edge (SSE) product, which gives all of the instruments it’s worthwhile to allow distant and department customers to securely connect with the Web, software-as-a-service (SaaS) functions, and personal apps. Whereas a lot of those capabilities are centered on safety, it is usually vital to observe community efficiency, guaranteeing a powerful digital expertise with minimal outages and connectivity issues.

Expertise Insights is powered by Cisco ThousandEyes expertise, which allows speedy root trigger identification and backbone from gadget to software and each community in between. In line with the Forrester Whole Financial Influence report for ThousandEyes, the expertise’s finish person monitoring capabilities resulted in a 50% productiveness enhance for IT and community operations and a 50-80% discount within the time it took to determine intermittent or degraded efficiency, whether or not it was international or localized.

Present a powerful person expertise and troubleshoot efficiency points

Efficiency issues can originate in lots of sources, together with:

• Gadgets, comparable to laptops
• Wi-Fi networks
• Web service suppliers
• Company sources, comparable to VPNs or safety instruments
• Purposes

For a lot of organizations, it may be a problem to easily detect these issues, not to mention mitigate them. This leads to ongoing, undetected connectivity issues, inflicting a lack of productiveness and finish person frustration.

Expertise insights is a digital expertise monitoring (DEM) resolution that gives a complete view of endpoint, software, and community efficiency, making it simpler to determine and troubleshoot efficiency issues as they come up. In the end, these capabilities lead to a decreased imply time to decision (MTTR) for efficiency incidents.

This contains a wide range of metrics associated to:

• Machine – detailed person and system data, together with CPU and reminiscence utilization and Wi-Fi sign energy.
• Web and community paths – key metrics relating to the community path from the gadget to the Safe Entry gateway, together with latency, packet loss, and jitter.
• Collaboration functions – computerized efficiency checks for key collaboration instruments, comparable to Cisco Webex, Microsoft Groups, and Zoom.
• SaaS functions – perception into the preferred SaaS functions, together with the general well being standing and particulars comparable to HTTP response occasions and standing codes.

Single-dashboard, single-agent

One of many main advantages of Cisco Safe Entry is a single-dashboard expertise. The answer combines 12 totally different applied sciences and gives unified administration, configuration, and troubleshooting capabilities. Expertise insights is a core part of Safe Entry, which suggests all its knowledge and alerts are offered in the identical administration portal as the remainder of Safe Entry’ capabilities. This prevents directors from being pressured to juggle quite a few applied sciences and administration portals, streamlining operations and lowering frustration.

As well as, all Safe Entry capabilities, together with Expertise Insights, depend on the Cisco Safe Shopper, a single agent on the end-user’s machine. This simplifies administration and deployment whereas optimizing workflows.

All at no further price

We acknowledge how vital it’s to have the ability to determine and troubleshoot connectivity issues in an SSE resolution, which is why we’re together with it within the base Safe Entry license at no further price. As well as, prospects should purchase a full license for Cisco ThousandEyes for extra superior capabilities and broader protection throughout their community.

Expertise insights is only one functionality of an unimaginable resolution

Whereas expertise insights is our newest announcement, Safe Entry contains many capabilities, together with a safe internet gateway, cloud entry safety dealer with knowledge loss prevention, firewall-as-a-service, and nil belief community entry. It’s an all-encompassing resolution for securely connecting distant and department customers to the Web, SaaS functions, and personal apps.

To be taught extra about Cisco Safe Entry, please learn the e-book What’s Cisco Safe Entry and SSE?

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