A 12 months into working with Microsoft Copilot, we’ve realized quite a bit from our clients about how individuals are utilizing AI at work. We’ve additionally realized from our personal company-wide rollout to greater than 200,000 workers—what’s working, the place there are challenges, and what early behaviors can train us about broader impacts to adoption and institution of latest work patterns. One of many greatest takeaways is that AI reinvention is a complete new manner of working that includes each software program and tradition. It’s a cultural shift. Microsoft Viva empowers leaders and organizations to make that shift. We’re excited to announce new capabilities to assist drive enterprise-wide adoption of Copilot, together with the final availability of Microsoft Copilot Dashboard and Microsoft Copilot Academy, powered by Viva, which will probably be obtainable to all Copilot for Microsoft 365 clients.

Microsoft Viva

Empower and have interaction your workforce with next-generation AI and insights in Microsoft Viva.

Microsoft Copilot Dashboard is now usually obtainable

The Microsoft Copilot Dashboard is an out of the field report designed for enterprise leaders to simply perceive the influence of Copilot for Microsoft 365 by offering privacy-protected insights throughout each stage of your AI transformation journey. Constructing on the preliminary launch at Microsoft Ignite, which included readiness and utilization knowledge throughout Microsoft 365 apps, this launch gives extra pivots that mix Copilot utilization metrics with organizational context and collaboration knowledge, enabling deeper views of adoption and influence. Copilot clients can have the pliability to filter by attributes like division, groups, or roles, perceive variations between teams, and evaluate those self same measures between customers and non-users. Viva Insights clients can use analyst workbench capabilities to dive deeper with {custom} studies, together with incorporating knowledge from different related sources. And for a restricted time solely, Copilot for Microsoft 365 clients will probably be eligible to entry Viva Insights at no extra price.  

We’re additionally excited to announce that beginning in 2024 Q3, the Copilot Dashboard will probably be obtainable to all Copilot for Microsoft 365 clients at no extra price and won’t require a Viva license. You may entry the dashboard within the Viva Insights app in Microsoft Groups or through the online app. Choose the “Copilot Dashboard” possibility from the left navigation menu and begin exploring outcomes out of your group. Moreover, Copilot for Microsoft 365 clients will probably be eligible for a promotional supply that may present entry to all of Viva Insights, together with Copilot Dashboard, in addition to entry to superior insights and supervisor and chief insights. Contact your account crew to study extra about how one can benefit from this supply. 

Along with having the proper data-driven insights, profitable AI reinvention typically requires a change administration technique that features arming workers with the proper information, growing clear and constant communications, and understanding worker suggestions to deal with any gaps or challenges. Microsoft Viva helps you develop worker expertise, drive consciousness, foster champions, and dig deeper into the influence of Copilot throughout your group.  

Allow workers with AI information and expertise 

Our Work Pattern Index confirmed that 82% of leaders mentioned their workers will want new expertise to be ready for the expansion of AI. I’m excited to announce the final availability of Microsoft Copilot Academy, the place we’ve centralized these studying experiences in your group to supercharge their Copilot expertise. Copilot Academy is out there in Viva Studying and beginning in 2024 Q3, it is going to be obtainable to all Copilot for Microsoft 365 clients at no extra price and won’t require a Viva license. 

The Copilot Academy consists of curated studying paths designed by Microsoft consultants to assist your workers uncover, find out about, and use Copilot experiences successfully. The preliminary launch contains a mixture of ordinary generative-AI studying content material (equivalent to “Intro to prompts”) and a collection of studying paths particular to Copilot for Microsoft 365 (equivalent to “Summarize e mail threads with Copilot in Outlook”). We are going to proceed to boost Copilot Academy within the coming months, together with hands-on experiences hosted by Copilot Lab in our subsequent launch.  

Copilot Academy is out there in Viva Studying, your central hub for studying, so it’s simple for customers to entry, uncover, and share inside the Microsoft 365 instruments they’re already utilizing. It’s preloaded and requires no admin setup or configuration, so your Microsoft 365 admins can deal with serving to drive Copilot adoption. Try our setup documentation to get began, and keep tuned for updates on content material, expertise, and have enhancements coming quickly. Moreover, to assist our clients develop a skillset associated to AI software utilization—like immediate engineering—we’ve developed a set of studying content material obtainable on Copilot Lab and Microsoft Study you can entry at this time. 

Construct pleasure and momentum round Copilot

Getting the phrase out, typically and early, about new applied sciences like AI is essential to profitable change administration. With Viva Amplify, an inner communications platform, you possibly can elevate your Copilot messaging and energize workers by reaching them within the channels they use most frequently—e mail, SharePoint, Microsoft Groups, and Viva Interact. And we’ve designed the brand new Copilot Deployment Equipment in Viva Amplify particularly that will help you launch Copilot campaigns with ease. Your company communications crew, your change crew, or your early champions can use pre-built marketing campaign templates to drive consciousness, and assist workers study what it will probably do for them. It comes with pre-drafted content material, movies, guides, and publications that may simply be personalized and despatched to assist customers find out about Copilot. And within the reporting tab, you may have wealthy marketing campaign analytics to know engagement and the place to make enhancements.  

Fostering management communications and AI champions in your group can even assist speed up Copilot adoption. Viva Interact can allow leaders and group champions to share technique, learnings, and experiences broadly with their group. Within the coming weeks, Viva Interact will add built-in capabilities that will help you speed up adoption, the place admins can allow a brand new custom-made Copilot group with one click on that launches an onboarding guidelines, recommends pre-seeded content material and dialog starters, and helps dynamic group membership based mostly your group’s present Copilot licensing allotment.  

Company communicators or group managers can construct campaigns for Copilot based mostly on what individuals are speaking about, so the dialog stays related and reaches the proper individuals. As individuals put up feedback, Copilot may also help draft responses and supply analytics round engagement, trending matters, attain, and sentiment. And folks can use Solutions in Viva to ask questions and discover Copilot information and assets across the group. The brand new Clever Importer—now usually obtainable—makes it simple to generate and add your individual question-and-answer for this group to assist generally requested questions.  

And lastly, new community analytics embrace detailed engagement metrics and theme extraction to indicate what’s trending and what’s high of thoughts for workers throughout all communities. 

Acquire a deeper understanding of AI readiness, adoption, and influence

Progressive firms and early adopters sustain with their Copilot deployment by participating workers by the journey, that features repeatedly searching for worker suggestions and making the proper changes to handle a profitable rollout. Along with utilizing Viva to measure organizational-wide worker engagement in your AI transformation technique, we’re introducing new research-backed Microsoft Copilot Impression survey templates in Viva Glint and Viva Pulse designed to gauge sentiment on how Copilot is impacting workers whereas benchmarking these insights towards trade analysis. The survey outcomes will combine instantly with the Copilot Dashboard in order that expertise and enterprise leaders can see the information in a unified view. Questions will embrace:

• High quality: Copilot helps enhance the standard of my work or output.
• Effort: Utilizing Copilot helps me spend much less psychological effort or mundane or repetitive steps.
• Pace: Copilot permits me to finish duties sooner.
• Productiveness: When utilizing Copilot, I’m extra productive.

By combining office collaboration and behavioral insights with worker survey knowledge, Microsoft buyer, dentsu, one of many high artistic media firms on the earth, was capable of see the direct worth and productiveness influence of Copilot on its workforce.

“Our current evaluation exhibits workers are saving no less than quarter-hour, if not half-hour a day by utilizing Copilot. We’re seeing a noticeable shift in how they’re utilizing the expertise, spending much less on conferences, emails, calls, or chats, utilizing the time they get again to deal with deep work with out interruptions and to spend money on their groups.”

—Kate Slade, Director of Rising Know-how Enablement at dentsu

Begin utilizing Microsoft Viva that will help you drive Copilot adoption at this time

We invite you to find the total capabilities of Microsoft Viva and the Copilot Dashboard as we put together for the way forward for work collectively. Attain out to your Microsoft account crew to get began at this time. 

To study extra about Microsoft Viva and the way it may also help you on our AI transformation journey, obtain our Copilot Success Equipment, which features a detailed overview on easy methods to use every Viva app to speed up Copilot adoption and engagement. Additionally, join our upcoming webinar collection to listen to how our clients are utilizing Viva to drive Copilot adoption and measurement.  

For the newest analysis insights on the way forward for work and generative AI, go to WorkLab.