Glowing Logic introduced the launch of AI Assistant, an interactive device that permits customers to finish resolution administration duties via generative AI.

An add-on to the SMARTS resolution administration platform, AI Assistant offers guided, on-demand help all through the choice administration lifecycle. AI Assistant leverages a language studying mannequin (LLM) type of generative AI that has been pre-trained on varied resolution administration duties. 

“We created SMARTS to offer the enterprise facet extra management over their operational choices via an progressive resolution administration platform,” Carlos Serrano-Morales, co-founder and CTO of Glowing Logic, mentioned in a media assertion. “AI Assistant is a superb addition to our host of instruments inside SMARTS that empower non-technical customers to effectively and successfully handle resolution logic. We now have a powerful roadmap of additional LLM-supported instruments to extend enterprise analysts’ effectivity in creating, testing, and managing their operational choices.”

Glowing Logic, headquartered in Silicon Valley, works in direction of aiding organisations in automating and enhancing crucial choices of their each day enterprise operations and buyer interactions inside a low-code, no-code surroundings. Its consumer base contains organisations within the monetary providers, insurance coverage, healthcare, retail, utilities, and IoT sectors.

Customers can have interaction with the AI Assistant via chat to carry out varied duties utilizing pure language, together with creating and modifying mission property like knowledge, resolution flows, and enterprise guidelines. The AI Assistant may generate clear explanations for resolution logic outcomes and supply solutions to product-related inquiries, providing summaries and hyperlinks to related info from SMARTS Documentation.

By means of AI Assistant, customers will be capable to onboard extra shortly, creator enterprise guidelines in a no-code method, and enhance total transparency. 

Initially introduced final fall, the AI Assistant is a part of Glowing Logic’s Augmented Intelligence initiative. This initiative goals to utilise rising applied sciences equivalent to generative AI to streamline resolution administration for non-technical enterprise analysts and area specialists.