– Commercial –

Location: Gurugram

Firm: Xerox

Designation: Specialist Engineer

– Commercial –

Complete Expertise: Min 6 years expertise is required

Work Mode: WFO

Qualification

• B.E / Diploma (Electrical & Electronics)
• Candidates Must journey primarily based on the enterprise necessities. 
• Work will probably be in Metro place solely. 

Goal

• Answerable for set up, upkeep and restore of personal firm and third celebration merchandise and programs together with {hardware}, software program, networking merchandise and working programs.
• The position supplies full assist protection for gear assigned to a Manufacturing Techniques Group (PSG) buyer and specializing in Workplace Gear with a view to preserve the best attainable up-time for the client.  Whereas the assist extends from provide replenishment by way of completed output, together with operation of the gear and ending units, it additionally contains full break/repair restore of the assigned gear.

Scope

Particular:

• The work undertaken by the position holder is accomplished according to the Service Degree Settlement and Assertion of Work related for the client.
• Present assist associated to the operation and upkeep of the assigned consumer’s gear, together with (as required) gear consumables administration. 

Basic:

• Senior stage job with appreciable work expertise
• Has developed specialised expertise or is multi-skilled by way of job-related coaching
• Completes quite a lot of a typical assignments
• Could resolve issues of a recurring nature, however takes a broad perspective to issues and will establish new, much less apparent options
• Completes work with a restricted diploma of supervision
• Acts as a casual useful resource for colleagues with much less expertise
• Could lead a staff within the efficiency of quite a lot of duties which are typically routine
• Could have specialised exterior certification (technical roles)

Main Tasks

• Carry out routine providers to make sure gear availability to consumer website customers.
• Carry out gear operation (printing, scanning, copying) to ship completed paperwork as required together with use of ending units.
• Function the first buyer contact for offering all upkeep, manufacturing and provide inventories of assigned gear
• Present acceptable communication, assist, and interface to on-site consumer base as to gear standing and availability.
• Proactively handle consumables and provides alternative as required.
• Present buyer coaching on assigned merchandise to enhance finish consumer data of kit performance
• Preserve acceptable communication with Managed & Technical Companies personnel inside assigned space of protection.
• Present correct and well timed month-to-month reporting of actions (as required) utilizing exercise reporting software program and instruments.
• Take duty for buyer satisfaction by way of correct use of buyer administration expertise and fascinating the assist of different Xerox personnel as required.
• Develop schedules & implement preventative and corrective upkeep providers to maximise gear uptime and efficiency.