Updates added beneath.

A serious T-Cellular outage is stopping clients from logging into their accounts and utilizing the corporate’s cell app.

T-Cellular customers attempting to entry their accounts obtain an error warning that the cell provider’s web site has been “unplugged.”

“Oops, someone unplugged the location. The positioning is presently unavailable. We’re engaged on it, however within the meantime please give us a name for something you want,” the error reads.

Earlier than this, clients noticed a Conduktor error for T-Cellular’s Apache Kafka occasion retailer and stream-processing platform warning that the service routing the ‘account.t-mobile.com’ host and the T-Cellular for Enterprise website at ‘tfb.t-mobile.com’ couldn’t be discovered.

“Uh oh! We won’t discover the service to route this host handle to! Please test the deployment. If TLS is enabled, please validate certificates,” the error cautioned.

​In line with an inner system subject alert seen by BleepingComputer, T-Cellular’s frontline groups additionally see sign-in and different errors in a number of purposes.

These points began at 12:19 PM PT and affect the staff’ potential to course of activations, upgrades, account modifications, and funds.

Retail and buyer care T-Cellular staff are requested to inform clients calling in to report these points that “we’re experiencing system challenges impacting our potential to course of almost all transactions.”

In June 2020, T-Cellular skilled one other main outage following a leased fiber circuit failure from a third-party supplier, leaving tens of hundreds of T-Cellular customers with out an Web connection and blocking them from making or receiving calls.

Replace January 11, 19:01 EST: T-Cellular instructed BleepingComputer that the outage is the results of a technical subject, not a cyberattack.

“This isn’t a cyberattack. It’s an inner technical subject that has briefly impacted some platforms. We’re working rapidly to resolve it,” T-Cellular mentioned.

Replace January 11, 20:14 EST: T-Cellular instructed BleepingComputer that the outage is now resolved and on-line accounts at the moment are accessible once more.