In right this moment’s fast-paced digital panorama, companies rely closely on strong networking infrastructure to remain aggressive and guarantee easy operations. Cisco, as a number one networking and communication expertise, understands the significance of offering complete help to its companions. With its Help Observe, the Cisco Black Belt Academy presents help contents to companions and empowers them to ship distinctive options and companies. The Help monitor has undergone a refresh in June 2023 with its content material compartmentalized into two phases.

Black Belt Help Stage 1

Stage 1 consists of updates on Cisco TAC, Cisco RMA, Cisco Good Account and Licensing, and Cisco Helpful Self-help instruments and hyperlinks. These updates help companions and prospects in understanding and navigating by way of Cisco help companies higher. The assets present insights into the necessity to troubleshoot and resolve points.

The stage is designed to offer a foundational understanding of how the help performance works whereas stressing on the focused points they cater to. It covers greatest practices for working with TAC, a group of extremely skilled technical specialists, together with the escalation procedures.

The monitor additionally presents cadence to the speedy redressal of your {hardware}, software program, and licensing associated points with focused details about the perfect practices and procedures for accessing Cisco RMA (Return Merchandise Authorization) and Cisco Good Account and Licensing companies. The monitor additionally presents a plethora of self-help instruments and hyperlinks that equip companions and prospects with the know-how to troubleshoot and resolve points on their very own.

Black Belt Help Stage 2

Stage 2 is designed for advanced-level troubleshooting. Taking due cognizance of the complexity of points, the stage is segmented to cater to technology-specific grievances. Therefore, the Help monitor is segmented into the next technological hierarchies:

• Cisco Information Middle Cisco Collaboration
• Cisco Enterprise Networking
• Cisco Safety
• Cisco Service Supplier
• Meraki

Undertake this Enablement Journey and get upskilled within the newest Troubleshooting methods In the present day!!

Pleased Studying !!!

We’d love to listen to what you assume. Ask a Query, Remark Under, and Keep Linked with #CiscoPartners on social!

Cisco Companions Fb  |  @CiscoPartners Twitter  |  Cisco Companions LinkedIn

Share: