Location: Noida

Firm: Ericsson

About This Alternative

The Engineer can be part of 2nd Degree assurance, Discipline Operations & Upkeep, Exterior staff from Buyer, Incident Administration staff, Inside administration!

What You Will Do

• Monitor and resolve Jeopardy Alerts in a well timed method inside outlined SLA; help engineers with any necessities to implement work!
• Present an ‘Operationally Glorious’ service to each inner and exterior clients.
• To work in a tradition and manner of working characterised by proactive angle, teamwork focus, robust efficiency ethics, excessive professionalism and excessive power.
• Instruments Used: Winfiol, OSS, ENM, Ticketing Software, Different Occasion/Incident Administration device & Approved 3PP instruments as per challenge requirement.

You Will Deliver

• Capability to decipher technical info on fault tickets and route tickets to L2 wherever relevant inside outlined KPI measures.
• Capability to affect, persuade and mobilize inner/exterior assets to meet buyer necessities.

Key Qualification

• {Qualifications}: Diploma inside Electrical Engineering/Telecommunication Engineering/or equal
• Business expertise: Telecom & Years of expertise: 2-5 years