Since we first launched Copilot to our earliest clients, we’ve been intently learning how individuals are utilizing AI at work—what’s going effectively, the place there are challenges, and what early behaviors can train us about adopting and rolling out AI broadly. And we wish to share what we’re studying with leaders who want to drive AI adoption with their very own individuals. Up first: the findings we name “the 11-by-11 tipping level,” which present the time it takes for you and your individuals to start out constructing an AI behavior. Allow us to clarify.  

What we did: We requested 1,300 Copilot for Microsoft 365 customers throughout completely different features and industries about AI’s impression on their productiveness, work enjoyment, and extra. Then we analyzed which elements had been extra more likely to affect these outcomes. 

What we discovered: A time financial savings of simply 11 minutes a day was the magic quantity the place customers began to see worth from AI. 

To be clear, most individuals truly saved extra time every day: essentially the most environment friendly customers saved half-hour a day, the equal of 10 hours a month, whereas the typical individual saved 14 minutes a day, or almost 5 hours every month. However in keeping with our analysis, 11 minutes of time financial savings is all it takes for most individuals to really feel like AI is beneficial—the important thing to getting a behavior to stay. 

And because it seems, 11 is a crucial quantity. We additionally discovered that 11 weeks is the breakthrough second at which most individuals say Copilot improves 4 key areas at work: productiveness, work enjoyment, work-life stability, and the power to attend fewer conferences.  

Making Work Higher

Over the course of about one enterprise quarter (11 weeks), Copilot customers noticed enchancment in 4 key outcomes: productiveness, assembly reduction, work enjoyment, and work-life stability.

A set of 4 bar charts exhibiting that Copilot customers see enhancements on key outcomes over the course of a enterprise quarter. Over the course of 6, 10, and greater than 10 weeks, 67%, 70%, and 75% of customers say they’re extra productive; over the course of 6, 10, and greater than 10 weeks, 45%, 49%, and 57% of customers say it helps them take pleasure in work extra; over the course of 6, 10, and greater than 10 weeks, 23%, 27%, and 34% of customers say it helps them have higher work-life stability; over the course of 6, 10, and greater than 10 weeks, 18%, 22%, and 37% say they can attend fewer conferences.

Why it issues: Thus, the 11-by-11 tipping level: Simply 11 minutes a day of time financial savings over 11 weeks of utilization is the magic components for unlocking Copilot worth. That implies that in rather less than a enterprise quarter, many of the Copilot customers at your organization can type an AI behavior—one that may energy your group to new heights. 

So how do you get individuals to 11-by-11? First, discover the simple wins that instantly save 11 minutes a day. To mannequin atone for missed conferences, inform your individuals to not fear about taking notes or listening to the recording, and as a substitute ask AI to recap the important thing factors. Executives can use it to summarize lengthy paperwork or drawn-out e mail chains. Take into consideration examples particular to completely different roles too: recruiters, for example, can simply save 11 minutes by utilizing AI to write down up job descriptions. By narrowing in on these use instances that ship from the beginning, your individuals will extra shortly save 11 minutes a day. 

Second, encourage them to keep it up till they’ve used AI for 11 weeks. Remind them that it is a new method of working and it takes time to construct new habits—and mannequin that habits via your continued use of AI.  

Over 11 weeks, that 11 minutes a day provides as much as 10 hours saved—or one entire work week every year. That’s a behavior we are able to get behind. 

Methodology: The continued Copilot Utilization within the Office survey launched in September 2023. It surveys each Microsoft workers and early customers of Copilot at different firms, largely in North America and Europe. All customers included within the evaluation had been utilizing Copilot for at the least three weeks.

Need extra nice insights on the place work is headed?
Subscribe to the WorkLab publication.